Refund Policy

1. Current Pricing Model

Storefries currently offers paid plans for local businesses, growing teams, agencies, and Enterprise customers. Plans may be available on monthly or yearly billing, and yearly billing may include a discount compared with monthly billing.

2. Free Trial Refunds

Storefries provides a 14-day free trial without requiring a credit card. Because no payment is collected to start the trial, there is no trial charge to refund.

If you choose a paid plan after the free trial, your subscription will be billed according to the plan and billing cycle you select at checkout.

3. Paid Subscription Refunds

Monthly and yearly Storefries subscriptions are billed in advance. Once a paid billing period begins, subscription fees are generally non-refundable, including for non-use, partial use, cancellation after purchase, downgrade after purchase, or unused time in the billing period.

Storefries may review refund requests at its sole discretion. Approval is not guaranteed unless required by applicable law or expressly stated in a written agreement with Storefries.

4. When Refunds May Be Approved

Storefries may approve a refund or account credit in situations such as:

• A duplicate charge for the same account and billing period.
• An incorrect charge caused by a billing or pricing error.
• A payment collected after Storefries confirms that your subscription was cancelled before renewal.
• Storefries is unable to provide the purchased service.
• A refund is required by applicable law.

5. Non-Refundable Items

Unless Storefries confirms otherwise in writing, the following are not refundable:

• Unused time in a monthly or yearly billing period.
• Fees caused by non-use of the service after the free trial.
• Approved discounts, coupons, or promotional pricing that expired or changed after purchase.
• Setup fees, onboarding fees, custom implementation, custom training, or custom development work.
• Usage-based add-ons, credits, third-party costs, SMS or email credits, taxes, and payment processing fees.

6. Cancellations and Renewal Charges

You may cancel your subscription from your Storefries account or by contacting Storefries support. Cancellation stops future renewal charges, but it does not automatically create a refund for the current paid billing period.

If you believe you were charged after cancellation, contact us with your cancellation details and invoice information so we can review the charge.

7. Upgrades, Downgrades, and Yearly Discounts

If you upgrade during a billing period, Storefries may charge the prorated difference based on the plan selected and the time remaining in the billing cycle. If you downgrade, the new price usually applies on the next billing cycle unless Storefries confirms otherwise.

Yearly plans may include a discount compared with monthly billing. If Storefries approves a refund for a yearly plan, any discount, promotional price, taxes, fees, or non-refundable add-ons may be excluded from the refund amount.

8. Enterprise and Custom Agreements

Enterprise plans, custom plans, agency arrangements, purchase orders, and negotiated contracts may include separate refund, cancellation, renewal, minimum commitment, or termination terms. If your signed agreement conflicts with this policy, the signed agreement controls.

9. How to Request a Refund

To request a refund review, contact Storefries through the contact page and include:

1. The email address connected to your Storefries account.
2. Your invoice number, order ID, or payment receipt.
3. The plan name and billing cycle.
4. The charge date and amount.
5. A short explanation of why you are requesting a refund.

If a refund is approved, it will usually be returned to the original payment method through our payment processor. Bank and card processing times may vary.

10. Chargebacks and Payment Disputes

If you do not recognize a Storefries charge, please contact us before opening a chargeback so we can investigate the payment quickly. We may suspend or limit access to accounts with unresolved payment disputes, overdue invoices, or suspected fraudulent activity.

11. Changes to This Policy

Storefries may update this Refund Policy from time to time. The updated version will be posted on this page with a revised effective date. Refund requests are reviewed according to the policy, pricing, and agreement terms that apply to the relevant purchase.

Refund Policy FAQ