Storefries | help center

Important:

If you’re transferring ownership to a user on your storefries account, you’ll need to remove that user from your account first.
Go to Settings > Users and remove the user who will be taking over the account. Then go back to Account Settings to update the account email.

If you’re still in contact with the account owner

Ask that person to log in to storefries and follow the steps above to change the email on the account.

If you’re no longer in contact with the account owner or the account email is no longer active

Contact the storefries team for help. We may ask for the following information to prove account ownership:

Last 4 digits of the credit card on file

List of social profiles in the account

Screenshot of a recent payment to storefries from a bank statement

Additional security checks

Once you provide this information, we’ll be able to help you further. team for help. We may ask for the following information to prove account ownership: